BA 4010 Quality Management

Course Description: Quality Management is study of quality control and assurance concepts along with their integration into a comprehensive quality management system. Topics emphasized are total employee involvement and teamwork, continuous process analysis and improvement, and the importance of a company-wide focus on customer needs.

Textbook: Quality Management; Gitlow, Howard, Alan Oppenheim, Rosa Oppenheim & David Levin. McGraw-Hill/ Irwin.

Prerequisites: BA 2010 Principles of Management

Specific Concepts to Address:

• Key elements of quality
• Quality management philosophies and their history
• Relationship to major management concepts
• Quality tools
• Customer-supplier relations (CSR), principles and practices
• Effect on organization-environment relations, organizational design and change
• Relationship among teamwork, empowerment and leadership
• Implications for business strategy and competitive advantage
• Implementation of quality including barriers to implementation

Suggested Emphases:

• Relationship of quality concepts to the major management concepts
• Compare and contrast quality management to traditional management
• Comprehensive philosophy of quality management

Helpful Documentation:

• Resume
• Job descriptions
• Performance appraisals related to quality involvement
• Letters of recommendation from supervisors for work in quality
• Training in quality documentation
• Documentation related to CSR, teams or planning